Complaints Procedure
Firstly, we are sorry that you’ve had to visit this page. We strive to give first class service to every single one of our customers however, occasionally we may not get it right first time .
If you aren’t 100% happy with our service we would like to hear about it as we value the opportunity to remedy the situation and leave you with the best possible impression of the service that we offer.
We aim to:
Make it easy for you to tell us about what went wrong
Respond in a timely manner with the attention it deserves.
Resolve your issue within a reasonable time period
Make sure you are happy with the outcome.
How to make a complaint:
In the first instance, speak to us directly either on site or by calling us on 01743 537373.
Contact us in writing via email or post to Annvic Conservatories, 183 Whitchurch Road, Shrewsbury. SY1 4EU. We will aim to send an initial response within working 3 days although please be advised in some cases and during busy periods this may be up to 10 working days. A full response will be sent within 21 working days with our findings and our intensions on how we can put things right. If we can’t respond within 21 working days we will keep you updated with our progress of our investigation.
We will try to put things right the first time but if you still aren’t satisfied with the way in which your complaint has been handled by our internal complaints procedure you may apply to the Competent Persons Scheme below with who we are a member. The will carry out an independent investigation of your complaint. Please get in contact via the following:
Certass Ltd
PO Box 26332
Ayr,
KA7 9BJTel: 0191 2496434
Email: info@certass.co.uk